SMansouri provides digital-only services and educational products focused on cloud networking, infrastructure design, migration strategy, and cybersecurity-related guidance. All offerings are delivered electronically and do not involve the shipment of any physical goods.
Because access to our services is granted digitally and often immediately after purchase, customers receive the value of the product at the time of delivery. For this reason, refund eligibility is limited and governed by the conditions outlined in this policy.
By purchasing any product or service from SMansouri, you confirm that you have read, understood, and agreed to this Refund and Returns Policy in full.
Nature of Digital Products & Service Delivery
All SMansouri services are delivered in digital format only. This may include, but is not limited to:
- Pre-recorded video instructions and educational modules
- Secure access to gated or restricted content pages
- Downloadable PDF materials, diagrams, and checklists
- Strategy frameworks, templates, and technical documentation
Once access to digital content is granted, the service is considered fully delivered and consumed, regardless of whether the customer completes or applies the materials. Due to the intangible and non-returnable nature of digital products, traditional returns are not possible.
Refund Eligibility Conditions
While all sales are generally considered final, SMansouri may consider refund requests on a case-by-case basis under limited and specific circumstances, including:
- Duplicate charges or accidental multiple payments for the same product
- Verified technical issues that prevent access to the purchased content and cannot be resolved by our support team
- Delivery errors where the content provided differs substantially from the product description due to internal system failure
Refund requests must be based on objective technical or transactional issues, not on subjective expectations or outcomes.
Non-Refundable Situations
Refunds will not be granted in the following situations:
- A customer changes their mind after purchase
- Dissatisfaction due to personal expectations or preferences
- Lack of technical experience or background required to apply the guidance
- Failure to follow instructions, recommendations, or best practices
- Non-use, partial use, or incomplete viewing of video materials
- Business decisions or outcomes resulting from the implementation of the guidance
- Access suspension or termination due to violations of our Terms of Service
Because digital services cannot be returned, copied materials retain value after access. Therefore, once content access is granted, the transaction is considered complete.
Educational & Informational Disclaimer
All SMansouri products and services are provided strictly for educational and informational purposes.
We do not:
- Access customer systems
- Perform direct configuration or implementation
- Guarantee specific technical, financial, or operational outcomes
The responsibility for implementation, security decisions, and system configuration remains solely with the customer. Refunds are not issued based on results, performance metrics, or third-party system behavior.
Refund Request Procedure
To request a refund review, customers must submit a request within 7 calendar days of purchase. Requests submitted after this period may not be considered.
All requests must include:
- The order number or transaction ID
- A detailed description of the issue encountered
- Supporting evidence such as screenshots or error messages, where applicable
Requests must be submitted through the official contact method listed on the SMansouri website.
Review & Processing Timeline
All refund requests undergo a structured internal review process:
- Requests are evaluated within 5 business days
- Additional information may be requested to verify eligibility
- Approved refunds are processed to the original payment method only
- Refund processing time may vary depending on the payment provider or financial institution
SMansouri reserves the right to deny refund requests that do not meet the eligibility criteria outlined in this policy.
Chargebacks and Payment Disputes
Customers are strongly encouraged to contact SMansouri support before initiating any chargeback or payment dispute.
Unjustified chargebacks may result in:
- Immediate suspension of access to all purchased content
- Permanent restriction from future purchases
- Reporting of abuse to the payment provider
Chargebacks initiated without prior communication may be contested.
Policy Modifications
SMansouri reserves the right to update, revise, or modify this Refund and Returns Policy at any time to reflect operational, legal, or regulatory changes.
Any updates become effective immediately upon publication on this page. Continued use of the website and services constitutes acceptance of the revised policy.
Contact Information
For questions regarding this Refund and Returns Policy, refund eligibility, or access-related issues, please contact us via the Contact page on our website. Our support team will respond as promptly as possible.